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This sounds terrible. FWIW, I have Project Fi and have had several excellent experiences with their support, including replacing a Nexus 5X that my wife dropped
by shimon 9y ago
This sounds terrible. FWIW, I have Project Fi and have had several excellent experiences with their support, including replacing a Nexus 5X that my wife dropped and then ran over with the car.
- CoffeeDregs 9y agoProject Fi's support has been nothing short of spectacular... I've had two slow activations (coming from StraightTalk) and they've spent 10-20 minutes on the phone with me until the problem was resolved.
- notheguyouthink 9y agoAs an aside, even if I get good customer service, these days I'm frankly tired of not having physical stores. Being able to walk into an Apple Store is a really tempting offer, compared to shipping a phone for repair and communicating through emails.
- shimon 9y agoI'll take advance replacement and phone/chat/email support over waiting in line in a store any day.