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> I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely
by notheguyouthink 9y ago
> I witnessed my girlfriend's Nexus 6p support experience with Google and it was not pretty. I would never buy a Google phone after that. The phone, just barely out of warranty, goes into a bootloop and becomes a paperweight. Google helpfully shrugs the problem off on Huawei, and Huawei will of course not support the product since it's out of warranty. There is no repair option.
Something similar happened to my wife with her Nexus5X. Google shipped an update that bricked a ton of 5X phones, and Google stopped responding to her Customer Service emails.
We've been Nexus (specifically pure Nexus) users since the first Google phone. I own a G1, still in my closet. I own all of them (well, at least one of each generation). I own a Pixel XL as well. I'm done with Google, for this, and other reasons.
- atka 9y agoThe 6p was the end of Google phones for me. It was the first phone I hade to give up due to not working and no help from Google.
- curun1r 9y agoAnother Nexus 5X user here and also dissatisfied. A while back, my phone stopped being able to answer calls. It rings, but no UI dialog appears on screen to let me answer. This is a known issue that I've seen on support forums, but nothing suggested there has fixed it. I've spoken with Fi support on multiple occasions and they've exhausted all options and now want me to wipe my phone hoping that will fix the problem. I'm amazed at how poor the Android experience has been after years on iPhone. I'm still more amazed that Android is as popular as it is despite all this.
- y2bd 9y agoMy Pixel actually suffered from that phone issue as well until I wiped it. Good (and disappointing) to learn now that it's not an isolated issue. Doesn't help that my Pixel was supposed to replace an ever-bootlooping Nexus 5X.