I have a tendency to be over impulsive, in where I get personally emotional over customer emails sent to me, and then I work my ass off to fix the bugs, reports

I have a tendency to be over impulsive, in where I get personally emotional over customer emails sent to me, and then I work my ass off to fix the bugs, reports, complaints etc reported in the mails.. Then I figure out that I can't fix everyone's problems by fixing bugs only, get emotional, write a weird and over-emotional post, and just leave lots of customers behind at the end of the process. It's still a small-scale issue if you ask me, as it is mostly personal, but it's an issue for sure.