Yeah I've had a similar experience. A year and a half ago a driver didn't pick me up, so I asked for a refund and got it immediately. A couple months ago a dr

Yeah I've had a similar experience. A year and a half ago a driver didn't pick me up, so I asked for a refund and got it immediately. A couple months ago a driver pretended to pick me up. I couldn't cancel because I was "in" the Uber. So my friends waited on me for an hour. Then when I requested a refund they wouldn't give me one. This was even though the ride was $9, I'd spent $200 on Uber in the previous month, it was only my second time requesting a refund, and my GPS would have validated my story. I've since then only used Lyft.