>The company sent out an internal email requesting that its technical staff fix the software, but “an individual did not ensure communication got to the right p

>The company sent out an internal email requesting that its technical staff fix the software, but “an individual did not ensure communication got to the right person to manually patch the application,” Mr. Smith told the subcommittee. Why.. why did you just not send this person the email instead of having someone send the email to this person? This sounds like BS. (as an aside, managers are now going to start constantly asking "did you get that email, bob?" to cover their asses)