3 ms·

> It's so bad to the point where I don't think any user can be faulted for not knowing how get it to do what they want. I just don't buy this. I don't get emai

> It's so bad to the point where I don't think any user can be faulted for not knowing how get it to do what they want. I just don't buy this. I don't get emails. I didn't have to contact customer support. I didn't have to ask for help. I just clicked the link in the email and turned everything off.

Chaebixi 9y ago
> I just clicked the link in the email and turned everything off. That's false; Facebook demonstrably does not work that way at present. If you're getting Facebook emails, the unsubscribe link is scoped only to the particular type of email notification it appeared on. You'll continue to get all the others until you click unsubscribe on each individually, or go into the settings and disable email notifications totally. Again, they use dark and overly complicated UX patterns to make difficult for people to unsubscribe totally, and this is almost certainly intentional (but deniable). I think it's totally reasonable for someone just assume Facebook's whole unsubscribe system doesn't work, as it's not really reasonable to expect people to invest the time to learn Facebook's deliberately bad unsubscribe system.