3 ms·
The very bottom of the blog post links to the FAQ [1]. The FAQ says: > If your Pass subscription goes beyond December 31, 2017, we will give you a prorated re
by niftich 9y ago
The very bottom of the blog post links to the FAQ [1].
The FAQ says:
> If your Pass subscription goes beyond December 31, 2017, we will give you a prorated refund or a Microsoft gift card (see details below).
> Your recurring annual Groove Music Pass will continue through December 31, 2017. If your Pass subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will give you a prorated refund from December 31, 2017 onwards (if we are able to issue a refund to your credit card/payment instrument on file). If we are unable to refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.
> If you cancel your annual Groove Music Pass subscription before December 31, 2017, then:
- If you cancelled your subscription within 30 days of the start of your subscription, we'll give you a full refund if we have your credit card/payment instrument information and it supports refunds.
- If we can't refund your payment instrument on file, we'll provide 120% of that amount in Microsoft gift card value.
If you cancelled your subscription after 30 days from the start of your subscription, we'll give you a prorated refund (if we can issue a refund to your credit card/payment instrument on file). If we can't refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in Store credit.
- To cancel your Groove Music Pass online, please go to account.microsoft.com/services.
- If you run into problems with cancelling, please contact customer support.
> I'm a monthly Groove Music Pass subscriber. What are my options?
> You can continue your subscription through December 31, 2017. If your subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will provide you with a prorated refund from December 31, 2017 onwards (if we can issue a refund to your credit card/payment instrument on file). If your payment instrument on file does not support refunds, Microsoft will provide 120% of that prorated amount in a Microsoft gift card. You can also turn off auto-renew for your monthly Groove Music Pass subscription at any time. If you do, your subscription will finish at the end of your billing cycle.
[1] https://blogs.windows.com/windowsexperience/2017/10/02/microsoft-to-bring-spotify-to-groove-music-pass-customers/ https://blogs.windows.com/windowsexperience/2017/10/02/micro...