3 ms·

and what exactly happens if I have prepaid for the service? My current subscription ends May 2020 >:(

• cwyers 9y ago
  Pro-rated refund, they say.
  • zeusk 9y ago
    Where does it say that; can't find that part in the blog.
    • niftich 9y ago
      The very bottom of the blog post links to the FAQ [1]. The FAQ says: > If your Pass subscription goes beyond December 31, 2017, we will give you a prorated refund or a Microsoft gift card (see details below). > Your recurring annual Groove Music Pass will continue through December 31, 2017. If your Pass subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will give you a prorated refund from December 31, 2017 onwards (if we are able to issue a refund to your credit card/payment instrument on file). If we are unable to refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store. > If you cancel your annual Groove Music Pass subscription before December 31, 2017, then: - If you cancelled your subscription within 30 days of the start of your subscription, we'll give you a full refund if we have your credit card/payment instrument information and it supports refunds. - If we can't refund your payment instrument on file, we'll provide 120% of that amount in Microsoft gift card value. If you cancelled your subscription after 30 days from the start of your subscription, we'll give you a prorated refund (if we can issue a refund to your credit card/payment instrument on file). If we can't refund your payment instrument on file, Microsoft will provide 120% of that prorated amount in Store credit. - To cancel your Groove Music Pass online, please go to account.microsoft.com/services. - If you run into problems with cancelling, please contact customer support. > I'm a monthly Groove Music Pass subscriber. What are my options? > You can continue your subscription through December 31, 2017. If your subscription extends beyond December 31, 2017, then by February 1, 2018, Microsoft will provide you with a prorated refund from December 31, 2017 onwards (if we can issue a refund to your credit card/payment instrument on file). If your payment instrument on file does not support refunds, Microsoft will provide 120% of that prorated amount in a Microsoft gift card. You can also turn off auto-renew for your monthly Groove Music Pass subscription at any time. If you do, your subscription will finish at the end of your billing cycle. [1] https://blogs.windows.com/windowsexperience/2017/10/02/microsoft-to-bring-spotify-to-groove-music-pass-customers/ https://blogs.windows.com/windowsexperience/2017/10/02/micro...