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If you're running case management for a large corporation with tight SLA's - you by definition need real time analytics. Similarly for if you're tracking outag
by rhizome 9y ago
If you're running case management for a large corporation with tight SLA's - you by definition need real time analytics.
Similarly for if you're tracking outages, downtime, etc.
If setting up notifications is "real-time analytics" I need to rewrite parts of my resume.
- goblin89 9y agoIf setting up notifications is "real-time analytics" I need to rewrite parts of my resume. If your notifications are issued based on aggregated metrics (e.g., the number of incoming cases grew 500% in the last 15 minutes) then you probably could. If your notifications are issued on someone’s action (e.g., user submitted a case) then that’s another level of complexity.
- gxs 9y agoThis is definitely the use case I meant - those notifications are based on analytics across different systems. Not sure given the context of the conversation why you'd think I meant adding yourself to an email list when a case get created or when a dashboard that's already built reaches some threshold.