>"What would you prefer them to do first: work on the follow up plan, or spend time writing a blog post about the follow up plan?" This blog post was published

>"What would you prefer them to do first: work on the follow up plan, or spend time writing a blog post about the follow up plan?" This blog post was published a whole day after the outage. Also I never questioned anything regarding the lack of follow up plan. I was questioning why technical detail wasn't more forthcoming. >"This is customer communication, not post mortem from engineering ..." The customer comms and service status were posted on their Twitter account on the 29th.