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It completely depends on your domain IMO. If you're running case management for a large corporation with tight SLA's - you by definition need real time analyti
by gxs 9y ago
It completely depends on your domain IMO.
If you're running case management for a large corporation with tight SLA's - you by definition need real time analytics.
Similarly for if you're tracking outages, downtime, etc.
All that said, the organizations I've been in do a good job of distinguishing operational metrics vs high level analytics done for quarterly reviews or metrics pulled from across the enterprise for the big wigs.
Maybe I've been lucky working for companies with solid reputation, but if anything I think sometimes they should have more numbers ready to shoot from the hip.
Unscheduled maintenance? It would probably be good to get an idea of how many people access the site/open cases/etc. during that particular time.
- rhizome 9y agoIf you're running case management for a large corporation with tight SLA's - you by definition need real time analytics. Similarly for if you're tracking outages, downtime, etc. If setting up notifications is "real-time analytics" I need to rewrite parts of my resume.
- goblin89 9y agoIf setting up notifications is "real-time analytics" I need to rewrite parts of my resume. If your notifications are issued based on aggregated metrics (e.g., the number of incoming cases grew 500% in the last 15 minutes) then you probably could. If your notifications are issued on someone’s action (e.g., user submitted a case) then that’s another level of complexity.
- gxs 9y agoThis is definitely the use case I meant - those notifications are based on analytics across different systems. Not sure given the context of the conversation why you'd think I meant adding yourself to an email list when a case get created or when a dashboard that's already built reaches some threshold.