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Maybe that sort of contrition works in relationship arguments or parole hearings, but I hardly find it appropriate here. "At around 07:00 BST on Friday morning
by Y_Y 9y ago
Maybe that sort of contrition works in relationship arguments or parole hearings, but I hardly find it appropriate here.
"At around 07:00 BST on Friday morning, our transaction database began to malfunction. Naturally, we followed procedure and switched to a backup server. Unfortunately, the backup server began to drastically slow down and was struggling to process live transactions."
That is very vague and sounds like a euphemism for "we don't know who changed the config file but it broke production and so we had somebody spin up a new instance on their laptop".
I any case I was in a foreign country when my card (and those of my travelling companions) stopped working without warning or explanation. I don't want him to be sorry, I want a rationale for why I shouldn't switch to an equivalent competitor like Monzo (on the assumption they have better reliability).
- mynameisvlad 9y agoFurther down, he mentions that it was a server failure and necessitated migrating to a new primary server.
- deleted 9y ago[deleted]
- viraptor 9y ago> That is very vague It's not a post from engineering. It's an announcement to customers. Most will neither understand nor care about the details of that infrastructure failing. What you want is an engineering post mortem which is a completely different kind of post. Don't get me wrong, I want them to publish one and would love to read the details. But their engineering team has (hopefully) much more important things to do at the moment.