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In my personal experience, it's not always a good idea to do it like this. I've been quick to offer sincere apologies for what were big problems from my own per
by azeirah 9y ago
In my personal experience, it's not always a good idea to do it like this. I've been quick to offer sincere apologies for what were big problems from my own perspective. That unfortunately turned out to affect only a small amount of my customers, confusing and annoying many others.
I still appreciate the intention to strive for transparency, but you need to do it right. If I ever do it again, I'll need to make sure that I know for sure how many people it's affecting, and how much.
What kind of a company are you building?
- deleted 9y ago[deleted]
- deleted 9y ago[deleted]
- katastic 9y agoThis is a very interesting contention. What examples can you provide of "being transparent and sincere in trying to do better" back-firing? Did massive clickbait articles get reported, blowing up the issue?
- azeirah 9y agoI have a tendency to be over impulsive, in where I get personally emotional over customer emails sent to me, and then I work my ass off to fix the bugs, reports, complaints etc reported in the mails.. Then I figure out that I can't fix everyone's problems by fixing bugs only, get emotional, write a weird and over-emotional post, and just leave lots of customers behind at the end of the process. It's still a small-scale issue if you ask me, as it is mostly personal, but it's an issue for sure.