I am one of those people. If I couldn't access funds due to some service problem, I would stop using the service unless I saw a good admission of the problem, a

I am one of those people. If I couldn't access funds due to some service problem, I would stop using the service unless I saw a good admission of the problem, and explanation of cause, and a description of what the company will do to avoid further issues. This reply contained all three of those. Kudos to the team for owning up to the problem and assuring their users that they take their money seriously.