13.5 hours to "identify the issue"... and it turned out to be "a server failure"!? That leads me to believe there are some major shortcomings that need to be a

13.5 hours to "identify the issue"... and it turned out to be "a server failure"!? That leads me to believe there are some major shortcomings that need to be addressed before this company should ever be trusted with anyone's money ever again.