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Adding services without the knowledge or consent of users, and making the process to remove them needlessly complex or impossible? It's generally considered to
by sorbus 16y ago
Adding services without the knowledge or consent of users, and making the process to remove them needlessly complex or impossible? It's generally considered to be criminal to charge someone for something they don't want (and haven't asked for).
- kujhygtfghj 16y agoThey did ask for it, they texted to a number or clicked a pop-up. Scott Adams wrote an article about this, in America it's a lot more profitable. To the Indian poster it's not worth cancelling a 60cents/month service, to Scott Adams or a middle class American iPhone/Blackberry user it wouldn't be worth spending an hour each month arguing with customer service minions to cancel a service that might cost $20-30
- andreyf 16y agoThe truly scary thing? There's a lot of money to be made in determining who the "customers who will call in and cancel it" and "the customers who won't notice or care". My cable company has now twice added a "premium bonus" $15/month for a little more bandwidth, without having been asked.