We paid to have a mattress delivered and the old taken away. They showed up at 9pm. They refused to take the mattress up a flight of stairs to our bedroom, th

We paid to have a mattress delivered and the old taken away. They showed up at 9pm. They refused to take the mattress up a flight of stairs to our bedroom, they left it in our living room. And they tried to refuse to take the old mattress but I had the work order that specifically said they were taking the old one. When I showed it they said they needed to see my membership card, hoping I couldn't produce it. My wife was 7 months pregnant and my daughter had a broken wrist, so I had to carry a king size mattress up a flight of stairs by myself so we had somewhere to sleep that night. My wife raised hell and got the delivery fee refunded but wtf. Never again.