If by IT, the author means an actual IT department, then I think the real problem is that no matter what your position in IT is, you are just an (often unknown)

If by IT, the author means an actual IT department, then I think the real problem is that no matter what your position in IT is, you are just an (often unknown) extension of the Help Desk. If by developer, you mean people who write whole (or significant parts of) software applications, you find that you usually never get to do this in IT departments. This is why skilled software developers often leave IT departments. They don't want 20-30 years of integrating pre-written software. They actually want to write the software themselves.