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I don't know anymore - is that some self fulling prophecy? "the customer should be able to use the product fully once they have experimented, tried, failed, co
by givehimagun 9y ago
I don't know anymore - is that some self fulling prophecy?
"the customer should be able to use the product fully once they have experimented, tried, failed, corrected, and learned by mistake the user interface that we have"
- Maakuth 9y agoThere is no need for that prophecy to fulfill itself, because it is a fact that users don't read documentation. As Joel Spolsky noted, they rarely read even anything: https://www.joelonsoftware.com/2000/04/26/designing-for-people-who-have-better-things-to-do-with-their-lives/ https://www.joelonsoftware.com/2000/04/26/designing-for-peop...
- nine_k 9y ago...except numerous forum posts, when googling for "how do I do X with Y".
- jerf 9y agoI think, but can not directly prove, that you're already talking about a very small minority there, single-digit percentage levels. Lots of people just muddle along, or ask the office grapevine, or just give up.