The context, but not the quote, which refers to computers and not cookies. Also the example that I didn't quote is referring to text editor commands, which clea

The context, but not the quote, which refers to computers and not cookies. Also the example that I didn't quote is referring to text editor commands, which clearly are not cookies, so the argument seems more general. Of course Norman and Nielsen could be wrong, even if they are renowned experts of this field. But please consider that you might be wrong, too :)