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Trust me, it's worse when you do get paged a lot. I was on call last week, away from my family, in a different time zone, shackled to my $#@! laptop 24/7 like
by notacoward 9y ago
Trust me, it's worse when you do get paged a lot. I was on call last week, away from my family, in a different time zone, shackled to my $#@! laptop 24/7 like you say. I'm not going to put varnish on this turd. It bites. You should be doing everything you can to make it better, such as fixing alerts that fire too often or developing tools that make it easier to diagnose and fix problems quickly even when you're half asleep (or the next person is half trained).
That said, here's my one SUPER IMPORTANT piece of advice: trust your team. Trust the people on other teams when you're working on a problem. They all know the pain just like you do. They're all trying to get through it just like you are. Ask for help early and often. Even if you are imposing on someone else, trust that they won't hate you forever and you'll get a chance to pay it back.
Even for an introvert like me, those are calming thoughts. Even if some it's not really true, believing it while you're in the moment will help remove one huge source of stress and let you focus on the problem at hand. You can always come back later and evaluate whether the teamwork was as good as it should be. Usually it does turn out to be.
P.S. Also, a little humor goes a long way.