I would also add that hiring people seem to think you are always supposed to hire people away from other jobs. And they think they are supposed to contact you,

I would also add that hiring people seem to think you are always supposed to hire people away from other jobs. And they think they are supposed to contact you, and if you contact them instead, they don't quite know what to do about it. OK, maybe that last claim is a little exaggerated, but it seems like that's not how the hiring pipeline is supposed to work, and as a consequence, the process doesn't run as smoothly.