4 ms·

I think the article's author was specifically annoyed about recent purchases of v4 only to have it not work on the newest OS a few months later. If they have a

I think the article's author was specifically annoyed about recent purchases of v4 only to have it not work on the newest OS a few months later. If they have a grace period for free upgrades (say, a few months before v5 was announced), then I'm good with that. If the article isn't just talking about recent purchases of v4, then I completely agree with you. Software isn't cheap.

pwinnski 9y ago
Bria 5 appears to have been released in June.[0] It supports MacOS High Sierra, released three months later. Bria 4, released in May 2014[1], will not. It presumably runs on Mavericks (2013), Yosemite (2014), El Capitan (2015), and Sierra (2016), and possibly older releases, but not High Sierra. The question is whether that's reasonable or not. I don't know. I can understand being frustrated, for sure. That's also a pretty long lifecycle, with a clear upgrade path. If you choose to update to High Sierra, knowing it breaks v4... maybe stay with Sierra? I don't feel strongly about it, though. [0] http://www.counterpath.com/counterpath-announces-release-of-new-bria-5-desktop-for-windows-and-mac/ http://www.counterpath.com/counterpath-announces-release-of-... [1] http://www.counterpath.com/counterpath-launches-bria-4-softphone-client-with-advanced-uc-features-for-enterprises/ http://www.counterpath.com/counterpath-launches-bria-4-softp...
- epicide 9y ago
  Again, the only time I think it's unfair is for people who bought v4 in May, for example. I would hope that, for a period after it was known that v4 would not support High Sierra, they were given either a refund or a free upgrade to v5.
  - ProblemFactory 9y ago
    Something along the lines of "1 year of free upgrades, then upgrade pricing" is a good idea even without considering OS compatibility. It keeps customers who bought just before a new release happy, and removes anxiety about whether you should wait until next release to buy.

pwinnski 9y ago

Bria 5 appears to have been released in June.[0] It supports MacOS High Sierra, released three months later. Bria 4, released in May 2014[1], will not. It presumably runs on Mavericks (2013), Yosemite (2014), El Capitan (2015), and Sierra (2016), and possibly older releases, but not High Sierra. The question is whether that's reasonable or not. I don't know. I can understand being frustrated, for sure. That's also a pretty long lifecycle, with a clear upgrade path. If you choose to update to High Sierra, knowing it breaks v4... maybe stay with Sierra? I don't feel strongly about it, though. [0] http://www.counterpath.com/counterpath-announces-release-of-new-bria-5-desktop-for-windows-and-mac/ http://www.counterpath.com/counterpath-announces-release-of-... [1] http://www.counterpath.com/counterpath-launches-bria-4-softphone-client-with-advanced-uc-features-for-enterprises/ http://www.counterpath.com/counterpath-launches-bria-4-softp...

epicide 9y ago
Again, the only time I think it's unfair is for people who bought v4 in May, for example. I would hope that, for a period after it was known that v4 would not support High Sierra, they were given either a refund or a free upgrade to v5.
- ProblemFactory 9y ago
  Something along the lines of "1 year of free upgrades, then upgrade pricing" is a good idea even without considering OS compatibility. It keeps customers who bought just before a new release happy, and removes anxiety about whether you should wait until next release to buy.