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I think the larger issue is that some people bought v4 just in time to not be able to use it. When v4 didn't work with the betas of HS, I would expect them to
by epicide 9y ago
I think the larger issue is that some people bought v4 just in time to not be able to use it.
When v4 didn't work with the betas of HS, I would expect them to warn new buyers that they won't be fixing v4. I would also expect them to have a grace period where recent buyers of v4 get a free upgrade to 5.
I don't know the details of whether or not they did any of the above. Just pointing out a (more) fair approach.
- oh_sigh 9y agoWouldn't it be more reasonable to be upset at Apple for breaking a recent app when they update their OS?
- epicide 9y agoWhich recent app would that be? My understanding is that v4 was originally released in 2014. Either way: no. Your product supports a platform, you update it to be compatible. If you don't want to support the new version, that's your choice.
- giancarlof 9y agoCounterPath stopped selling Bria 4 in June this year, since then its been Bria 5 which IS supported on High Sierra. They also have an upgrade program for Bria 4 depending on when you purchased, with free upgrades if you purchased within 60 days of the Bria 5 launch, and 30% off for anything prior. https://support.counterpath.com/knowledge-base/article/%E2%80%8Bbria-5-retail-store-upgrade-program https://support.counterpath.com/knowledge-base/article/%E2%8... I did my homework, yes I missed out on the free upgrade, but 30% discount ain't bad and with the frequency that they upgrade their softphone versions I think its way more fair than Parallels or other software where you pay $50 every year with very few updates in between.
- epicide 9y agoYep, so unless somebody really thinks it should be greater than 60 days, I think this is a pretty fair setup.