One day I found a fake profile that copied my description. Support said that they can't prove that he got it after me and they will not take any action. I know

One day I found a fake profile that copied my description. Support said that they can't prove that he got it after me and they will not take any action. I know two persons who were banned forever after applying to about 20-30 jobs and not getting them. Support said they are not qualified enough to be on Upwork, ever. Sometimes they ban digital nomads for moving around the world too much. Sometimes they ban people because their clients got unsatisfied and clients are more important for Upwork than freelancers. So the support is dysfunctional on many levels but Upwork is the only place where a non-US/EU freelancer without connections can find jobs relatively easy.