It's absolutely "just a perception". Companies are not people. Never trust companies to always be "the company you knew". Leadership changes, and sooner or late

It's absolutely "just a perception". Companies are not people. Never trust companies to always be "the company you knew". Leadership changes, and sooner or later someone purely motivated by profit takes the reins, and the "company you knew" is now just the next one in a long chain to screw consumers whenever it means more money.