Something I want to address regarding return rates and complaint rates that I see on this all the time. Perhaps return rates are so low because people like the

Something I want to address regarding return rates and complaint rates that I see on this all the time. Perhaps return rates are so low because people like the phone and do not want a different smartphone enough that the antenna issues aren't a big enough deal to warrant returning it. Many xboxes red ring of death and no one returns them they just get a replacement so it can rrod again I know my brother has returned about 5 or 6 xboxes now. Most people don't return products because they don't do exactly what they want people tend to return faulty products, and only when those faulty products are so bad that it is better not having one. And regarding the support number of 0.55 percent, not everyone calls support for simple things like a dropped call or no reception, add to that the news coverage where even local news stations are reporting the antenna issues and apple providing cases for free less people are probably willing to call for a known issue.