I would love to know exactly what group was surveyed and how the score is put together. Was it an opt-in kind of thing, so only passionate/angry people would ch

I would love to know exactly what group was surveyed and how the score is put together. Was it an opt-in kind of thing, so only passionate/angry people would chime in. What were the questions phrased as? etc... Traditional questions like "How much value would you say Facebook brings you?", "How valuable is FB to you?", "If Facebook were to stop existing, how bad would that be for you?" etc.. Those are the kind of questions even your average airliner or insurance company would have at least somewhat positive responses from, but since people feel like they're possibly wasting their time, the score might seem low. btw. more info and stats: http://www.theacsi.org/index.php?option=com_content&task=view&id=212&Itemid=220 http://www.theacsi.org/index.php?option=com_content&task...