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If Google wants to go enterprise, they need to get their support act together. I had a 2013 Chromebook Pixel that started to have a vertical line of dead pixel
by AdmiralAsshat 9y ago
If Google wants to go enterprise, they need to get their support act together.
I had a 2013 Chromebook Pixel that started to have a vertical line of dead pixels running down the screen. It should have been a simple fix. But first, Google didn't want to repair the thing because it was barely out of its one-year warranty (which you can't even pay to extend, by the way). Then, when they finally relented and agreed to take it, they sent me a new one, rather than fixing the other one. There have been minor problems with it since then, but I don't dare try to get them addressed, given that the laptop is way out of warranty and no longer manufactured.
My next laptop after the Pixel was a Dell XPS 13. And that was in no small part because I knew that Dell could provide hardware support if something broke. I even paid additional support to extend my warranty through 2019, because it's mission critical that this thing work.
Google needs to understand that there's no way any reasonable person can be expected to spend $1200+ on a laptop that can become a paperweight because it suffers a hardware failure and the manufacturer refuses to touch it. The "rumor" is that the original Pixel was created because Google themselves was having trouble getting support from Apple for their employee Macbooks, which makes the lack of Pixel support even more mind-boggling.
- euyyn 9y agoI've heard support for customers of GSuite is pretty good.