3 ms·
You missed my early point. Please read what I wrote. I advocate viticms to report first. But Uber has the responsibility to ensure these allegations are rightfu
by yeukhon 9y ago
You missed my early point. Please read what I wrote. I advocate viticms to report first. But Uber has the responsibility to ensure these allegations are rightfully documented. If someone punched you in the face at Starbuck, what is the first thing the worker say to you? "Are you okay?" What else will the worker say? "What happened? Do you want me to call 911?"
Usually stores have policy to notify manager so the manager can decide what to do. If Uber treat this kind of allegations as a normal support ticket, and nothing is done, well, fml. It better now come up with a better protocol so the support team has a manaul book to follow.
- tomp 9y agoeyko's post above suggests that they went above and beyond what you're suggesting (including reporting the incident to TfL and "firing" the driver). (Unless Uber are lying, of course, which is unlikely IMO, but less unlikely than for most other companies.) https://news.ycombinator.com/item?id=15330392 https://news.ycombinator.com/item?id=15330392
- DanBC 9y agoReporting to TfL isn't even the minimum requirement, so I'm not sure how you get from "don't do enough" to going "above and beyond".