In another lifetime, we bought a Google Search appliance. It never did work as well as they said it did. The support was pretty good, for the first month. After

In another lifetime, we bought a Google Search appliance. It never did work as well as they said it did. The support was pretty good, for the first month. After that, it got more sparse and less helpful. Reaching someone on the phone was not easy. We weren't the only people to notice this and complain. It's just an anecdote, so weigh it appropriately. I've absolutely no idea if they have improved.