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Entirely anecdotal, but my perception of Just Eat, Hungry House, etc. is of consistently crap takeaway food. I do not, and will not, order from them. Their revi

Entirely anecdotal, but my perception of Just Eat, Hungry House, etc. is of consistently crap takeaway food. I do not, and will not, order from them. Their reviews are completely untrustworthy - you literally never know what you’re going to get. There is no image to hurt - they’re the lowest of the low. In the UK, Deliveroo originally differentiated primarily by only accepting high quality restaurants, rather than takeaways. Just Eat, etc. may try to improve their image, offer remotely usable interfaces, clean up their offerings in terms of food quality, but I don’t think their reputation will ever recover to the point that anyone in London etc. would consider them above Deliveroo/Uber Eats. Not sure how closely these views tally with others, but they are representative of my friends/peers.

madeofpalk 9y ago
As someone who's just moved from Sydney to London, I've found the overall quality of 'restaurants' on Deliveroo and Uber Eats to be much much lower in the UK. A lot more scrappy takeaway chicken places, for example.
- BillinghamJ 9y ago
  It seems to be quite dependent on the location. In places with fewer restaurants, they do seem to have dropped the barrier a little and allowed on more takeaway style places. In places like Shoreditch though, it’s just hundreds of top notch restaurants. I guess it’s just down to Deliveroo’s (sometimes quite annoying) strict rule of not delivering further than 2km, so depends on the density of restaurants.
Accacin 9y ago
> Their reviews are completely untrustworthy - you literally never know what you’re going to get. There is no image to hurt - they’re the lowest of the low. I guess you're using it wrong. Most I know use it for a takeaway place they're already familiar with and use it as a convenient way to order rather than a way to discover new restaurants. > In the UK, Deliveroo originally differentiated primarily by only accepting high quality restaurants, rather than takeaways. Did it? Here in Nottingham Deliveroo are showing high quality restaurants like Five Guys, Burger King, Subway and Hooters.
- BillinghamJ 9y ago
  I don’t think it’s super fair to say that attempting to use features for one of its intended use-cases is using it wrong. I have also noticed that restaurants will almost always include their own menu with direct ordering information, so I’m not sure restaurants are super into the idea of shifting existing customers to another platform - not that this invalidates the use case at all, to be fair. Yes it was like that originally. In densely populated, high-end parts of major cities, it generally still is like that (as mentioned in another comment of mine). There has also been a recent major push by both Deliveroo and Uber Eats to onboard major nationwide chains, which don’t tend to maintain particularly good quality standards via delivery unfortunately. Some exceptions to this, but generally fast food translates to delivery services very poorly.
hdi 9y ago
Get off your high horse for few minutes. High quality restaurants? Around Edinburgh the 'highest quality' restaurant offered is Pizza Express.
- orf 9y ago
  Which serves higher quality food than the 200 generic chicken and kebab houses on Just Eat. Anyway, in London there are a lot better quality places on Deliveroo than pizza express.
- BillinghamJ 9y ago
  I was living in Edinburgh when Deliveroo launched there. It’s a city full of superb restaurants, many of which are on Deliveroo.
cm2187 9y ago
Agree. And I stopped using just eat when they required me to solve a captcha every time I wanted to order something. But the real problem was deliveries. With just eat, the restaurant was in charge of the delivery. I found myself countless times wandering the streets around my block looking for the car of a delivery driver who didn't speak a word of english and was either too dumb or too lazy to get to the right place. Sort of defeats the purpose of a delivery. Deliveroo did two things right: they took the burden of the delivery away from the restaurant and do it well, and they enlist quality restaurants, as opposed to the local kebab shop.

madeofpalk 9y ago

As someone who's just moved from Sydney to London, I've found the overall quality of 'restaurants' on Deliveroo and Uber Eats to be much much lower in the UK. A lot more scrappy takeaway chicken places, for example.

BillinghamJ 9y ago
It seems to be quite dependent on the location. In places with fewer restaurants, they do seem to have dropped the barrier a little and allowed on more takeaway style places. In places like Shoreditch though, it’s just hundreds of top notch restaurants. I guess it’s just down to Deliveroo’s (sometimes quite annoying) strict rule of not delivering further than 2km, so depends on the density of restaurants.

Accacin 9y ago

> Their reviews are completely untrustworthy - you literally never know what you’re going to get. There is no image to hurt - they’re the lowest of the low. I guess you're using it wrong. Most I know use it for a takeaway place they're already familiar with and use it as a convenient way to order rather than a way to discover new restaurants. > In the UK, Deliveroo originally differentiated primarily by only accepting high quality restaurants, rather than takeaways. Did it? Here in Nottingham Deliveroo are showing high quality restaurants like Five Guys, Burger King, Subway and Hooters.

BillinghamJ 9y ago
I don’t think it’s super fair to say that attempting to use features for one of its intended use-cases is using it wrong. I have also noticed that restaurants will almost always include their own menu with direct ordering information, so I’m not sure restaurants are super into the idea of shifting existing customers to another platform - not that this invalidates the use case at all, to be fair. Yes it was like that originally. In densely populated, high-end parts of major cities, it generally still is like that (as mentioned in another comment of mine). There has also been a recent major push by both Deliveroo and Uber Eats to onboard major nationwide chains, which don’t tend to maintain particularly good quality standards via delivery unfortunately. Some exceptions to this, but generally fast food translates to delivery services very poorly.

hdi 9y ago

Get off your high horse for few minutes. High quality restaurants? Around Edinburgh the 'highest quality' restaurant offered is Pizza Express.

orf 9y ago
Which serves higher quality food than the 200 generic chicken and kebab houses on Just Eat. Anyway, in London there are a lot better quality places on Deliveroo than pizza express.
BillinghamJ 9y ago
I was living in Edinburgh when Deliveroo launched there. It’s a city full of superb restaurants, many of which are on Deliveroo.

cm2187 9y ago

Agree. And I stopped using just eat when they required me to solve a captcha every time I wanted to order something. But the real problem was deliveries. With just eat, the restaurant was in charge of the delivery. I found myself countless times wandering the streets around my block looking for the car of a delivery driver who didn't speak a word of english and was either too dumb or too lazy to get to the right place. Sort of defeats the purpose of a delivery. Deliveroo did two things right: they took the burden of the delivery away from the restaurant and do it well, and they enlist quality restaurants, as opposed to the local kebab shop.