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I bought a Nest, and the “return” process was anything but painless. You have to donate the mattress to a charity on your own, except the vast majority of chari
by in_cahoots 9y ago
I bought a Nest, and the “return” process was anything but painless. You have to donate the mattress to a charity on your own, except the vast majority of charities don’t want used mattresses for public health reasons. Most of the ones that do accept mattresses won’t pick them up. So if you don’t have a truck then you have to figure that part out as well.
Nest finally sent out a guy to pick the mattress up, but after going over it with a Maglite he declared that the side that was touching the bed frame was dirty, and thus the mattress was unreturnable. Complete scam. I eventually wound up paying someone else to take it to a charity, and the charity had no problem with it.
In comparison, my return with Purple was easy and hassle-free. I didn’t like their product, but at least I have faith in the company.
- superchink 9y agoI had a completely opposite experience with Nest. Bought a mattress from them two years ago. Liked it. Last month there was an odd bump that seemed to be a defect. Called them, emailed some pictures, and within a few days a new one was delivered to my home, and they took the old one to donate for me. Painless. I have no affiliation. Just a happy customer.
- nestanon 9y agoI had a similar experience to you. I did find a charity to pick it up, but it took 2 months. the surreal thing was the CEO of Nest emailed and called me. Ordinarily a CEO calling to provide customer service would be great, but this guy was a jerk, and went on and on about what a stupid decision I was making. The customer service folks were nice and helpful, but it would be better for the company if CEO just hid in his office and didn't talk to customers.
- josefchung 9y agowow. That is one of the most hassling return process i've ever heard about.
- trapperkeeper74 9y agoPurple and some quasi-paid reviewer are fighting on youtube about talc.