3 ms·
From what I've read, the companies have done a lot to make this as frictionless as possible by picking up the mattresses rather than requiring the customer to p
by grzm 9y ago
From what I've read, the companies have done a lot to make this as frictionless as possible by picking up the mattresses rather than requiring the customer to package and ship them themselves if necessary. Here are two I'm aware of:
Casper: "we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled." (https://casper.com/faqs/returns-exchanges/tell-me-more-about-the-100-night-trial https://casper.com/faqs/returns-exchanges/tell-me-more-about...)
Tuft & Needle: "Instead of shipping it back to us, we'll work together with you to donate the mattress to a local charity or non-profit organization. Upload or email us a scanned or photographed copy of your donation receipt and we'll process your full refund. If no charity is available nearby for donation, we'll arrange a 3rd party pickup for the mattress." (https://www.tuftandneedle.com/faq/#category:3 https://www.tuftandneedle.com/faq/#category:3)