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I like how the final remarks so clearly show the shift in perspective, review and affiliate marketing after the Casper influence. Many of these on-demand mattre

by dpflan 9y ago

I like how the final remarks so clearly show the shift in perspective, review and affiliate marketing after the Casper influence. Many of these on-demand mattress companies had 30-day return policies: has any one tried and returned such a mattress? My suspicion is that the large unwieldy-mess of the mattress suppresses ability for the customer to return, so the police is great on paper, but then you end up stuck with the mattress and settle?

grzm 9y ago
From what I've read, the companies have done a lot to make this as frictionless as possible by picking up the mattresses rather than requiring the customer to package and ship them themselves if necessary. Here are two I'm aware of: Casper: "we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled." (https://casper.com/faqs/returns-exchanges/tell-me-more-about-the-100-night-trial https://casper.com/faqs/returns-exchanges/tell-me-more-about...) Tuft & Needle: "Instead of shipping it back to us, we'll work together with you to donate the mattress to a local charity or non-profit organization. Upload or email us a scanned or photographed copy of your donation receipt and we'll process your full refund. If no charity is available nearby for donation, we'll arrange a 3rd party pickup for the mattress." (https://www.tuftandneedle.com/faq/#category:3 https://www.tuftandneedle.com/faq/#category:3)
troydavis 9y ago
https://www.nytimes.com/2016/09/17/your-money/buying-a-mattress-online-was-easy-now-about-the-return.html https://www.nytimes.com/2016/09/17/your-money/buying-a-mattr... tested the return policies. The gist is that all vendors did quite well. Returns were way easier than one might expect.
whorleater 9y ago
> My suspicion is that the large unwieldy-mess of the mattress suppresses ability for the customer to return I have. I bought a Casper bedframe and I didn't like the height of the bedframe, so I opted to return it. Casper sent some guys from GOT-JUNK to pick it up from my apartment and refunded me. No haggling on the phone either

by dpflan 9y ago

grzm 9y ago

From what I've read, the companies have done a lot to make this as frictionless as possible by picking up the mattresses rather than requiring the customer to package and ship them themselves if necessary. Here are two I'm aware of: Casper: "we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled." (https://casper.com/faqs/returns-exchanges/tell-me-more-about-the-100-night-trial https://casper.com/faqs/returns-exchanges/tell-me-more-about...) Tuft & Needle: "Instead of shipping it back to us, we'll work together with you to donate the mattress to a local charity or non-profit organization. Upload or email us a scanned or photographed copy of your donation receipt and we'll process your full refund. If no charity is available nearby for donation, we'll arrange a 3rd party pickup for the mattress." (https://www.tuftandneedle.com/faq/#category:3 https://www.tuftandneedle.com/faq/#category:3)

troydavis 9y ago

https://www.nytimes.com/2016/09/17/your-money/buying-a-mattress-online-was-easy-now-about-the-return.html https://www.nytimes.com/2016/09/17/your-money/buying-a-mattr... tested the return policies. The gist is that all vendors did quite well. Returns were way easier than one might expect.

whorleater 9y ago

> My suspicion is that the large unwieldy-mess of the mattress suppresses ability for the customer to return I have. I bought a Casper bedframe and I didn't like the height of the bedframe, so I opted to return it. Casper sent some guys from GOT-JUNK to pick it up from my apartment and refunded me. No haggling on the phone either