4 ms·
When my dad was doing some UI work back in like the late 70s, maybe early 80s, for call-center workers no one knew how to do UI yet. But he quickly realised tha
by c3534l 9y ago
When my dad was doing some UI work back in like the late 70s, maybe early 80s, for call-center workers no one knew how to do UI yet. But he quickly realised that if you put people in a room and asked them for their feedback after using it for 20 minutes, what they told you would become useless when you actually deployed the software. So he pushed to have the software implement recording features like how long a person is on at which page and which page they went to next. I'm surprised more people don't do that even today when it shouldn't be that much of a technical challenge. Just "here's a trial copy of the software: use it for two weeks and come back to us with your data."
- romwell 9y ago>So he pushed to have the software implement recording features like how long a person is on at which page and which page they went to next. These days, we call this "telemetry". >I'm surprised more people don't do that even today... Because telemetry is seen as evil. Remember how WMS is praised for collecting this data in Windows 10 to make a better product? Yup, me neither. The irony is, of course, that every web-based product has these stats built-in. Facebook is known to gather this exact data, for example. As a side note, it always gets me when people whose PC usage is 99% on the web complain about "telemetry".
- c3534l 9y agoWell, I think it matters if you have the knowledge and consent of the participants, whether the data will be used to produce a proprietary profile on the person, whether that data is sold, and if participants are compensated for participating in a market research program.