Do you speak from experience? I do - and they put it down to discretion of the driver to cater for traffic conditions etc - even when I could physically see the

Do you speak from experience? I do - and they put it down to discretion of the driver to cater for traffic conditions etc - even when I could physically see the alternate route around Clapham Common was empty! Plus you get obvious contempt from the people handling your complaint for good measure. The system is not designed for the benefit of transport users.