I think that there should always be more work, but there should not always be more critical work. This minimizes idleness while allowing non-critical tasks to

I think that there should always be more work, but there should not always be more critical work. This minimizes idleness while allowing non-critical tasks to be pushed aside when handling emergencies. For example, my team has a backlog of work to be done. There are certain things that cannot slip. There are plenty of things that could be pushed out to handle a production outage, or a shiny object, etc.