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This has happened to me before. I wrote to Uber's support and they recalculated the correct route and refunded me the difference. Did you try that? This sort o
by gtsteve 9y ago
This has happened to me before. I wrote to Uber's support and they recalculated the correct route and refunded me the difference. Did you try that?
This sort of thing happens with black cabs outside airports from time to time but with Uber you at least have some sort of way of getting your money back.
- mseebach 9y agoMe too. Literally a one line complaint and a refund in a few hours.
- cjsuk 9y agoAnd here too. And the Uber driver was actually carved up by a truck trying to get off the motorway and had to drive past the junction. Try getting money out of a black cab.
- jessriedel 9y agoI filed my complaint with Uber support while I was standing in line at airport security, and I had a refund before I got through the metal detector. It's also worth emphasizing that the rider only even knows about these shenanigans when there's a GPS map of the ride; if a normal taxi takes a circuitous route when it's dark or you're in an unfamiliar area, you just never find out.
- dx034 9y agoExactly that. Try to get a refund if a black cab rips you off. No chance for that. But to be fair, this works for all app based cabs. If uber is replaced by some competitor, there's no reason for people to miss uber.
- geocar 9y ago> I wrote to Uber's support and they recalculated the correct route and refunded me the difference. Did you try that? Yes. I pressed the contact button and had to type in a great deal. I never saw any refund, but I don't care about the money: I want my time back, and the best I can do is simply not give Uber any more of my time. > This sort of thing happens with black cabs outside airports from time to time Addison Lee has been extremely reliable, and since it's fixed-fee the driver is motivated to get you home quickly.