To reply to your's and the sibling comment. I understand that Peoplesoft cannot work by doing a simple install and use. I have worked with Peoplesoft for a bit

To reply to your's and the sibling comment. I understand that Peoplesoft cannot work by doing a simple install and use. I have worked with Peoplesoft for a bit too. I was merely pointing out that article says it was proposed as an "off the shelf" installation. With that information I am not sure if we can draw a conclusion whether the customization was asked or proposed in the first draft. If we were to look at the problem from the angle of "proposed as an off the shelf installation" it becomes apparently clear as to why this whole thing had a problem. IBM was asked to install and go which they might have but without any customisation on it, the whole thing fell apart. It will be interesting to know how was the "off shelf installation" proposal made. Was it IBM's consultant who made that error or some contractor before IBM?