I don't think this is unique to Harvard or privileged students. The idea that the student is a "customer" and should be treated as such, including being indulge

I don't think this is unique to Harvard or privileged students. The idea that the student is a "customer" and should be treated as such, including being indulged by professors and administrators, has been gaining significant traction over the last decade everywhere. You can also see it in how administrators bend to the demands of activist student groups asking for some of the most absurd accommodations, punishment of their enemies, restrictions on allowed speech and events, etc.