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You appear to be operating according to this logical statement: "If it has a flaw, it can't be a superior product. It has a flaw. Thus it is not a superior prod

You appear to be operating according to this logical statement: "If it has a flaw, it can't be a superior product. It has a flaw. Thus it is not a superior product." This is sensible if we define "flaw" to include only issues that cause serious harm in using the product: those that make it lose a large portion of its value. For the vast majority of people, this isn't a "flaw" by that definition: it's instead a weakness caused by a specifically chosen engineering tradeoff that, all things considered, appears to have been a good one — the phone is thin, beautiful, strong, and has great battery and reception in almost all cases. To satisfy those for whom the issue's severity does rise to the level of legitimately being called a flaw, Apple announced that they're giving everyone a free case, which remedies this condition. And reminded customers that they're perfectly willing to give a complete refund. So what would have been better for them to do? Recall all iPhone 4s and replace them with a 3GS-style case that does better in that one situation but worse in essentially every other way? Most customers would pick the 4 any day of the week over the 3GS, "flawed" in one specific way or not.

SwellJoe 16y ago
iPhone 4 has a number of shortcomings compared to several other products on the market. But we're not talking about that. This is not its only flaw, but the tech media is presenting it as a serious one...and one that is worse than prior versions of the phone. iPhone has always had a reputation for poor call quality and reliability. This isn't my assertion, but that of numerous reviewers. iPhone 4 makes one of those problems worse. If iPhone 4 doesn't drop calls more than other comparable smart phones, then I find it interesting that the tech media has suddenly gone rabid on Apple...it's rare for folks to criticize the quality of Apple products, even when there are valid criticisms to be made. I find it interesting that my comments have gone from several upvotes to several downvotes. I suspect it is because yours and a couple of other comments have reinterpreted my intent in ways that kinda resemble Jobs' own response to the problem. Diverting from the point. If there is an issue with dropped calls on the iPhone 4, the right thing to do would be own up to the problem. If there is no issue with dropped calls on the iPhone 4, the right thing to do would be to prove it, or at least give us a reason to believe that the people making the claims aren't credible. "So what would have been better for them to do? Recall all iPhone 4s and replace them with a 3GS-style case that does better in that one situation but worse in essentially every other way?" That's an interesting false dichotomy. The 3GS case is the only alternative case design possible for a phone? Was the 3GS particularly reliable with regard to dropped calls? (It's my understanding that iPhone has always had problems with dropped calls...but I don't follow this stuff very closely.)

SwellJoe 16y ago

iPhone 4 has a number of shortcomings compared to several other products on the market. But we're not talking about that. This is not its only flaw, but the tech media is presenting it as a serious one...and one that is worse than prior versions of the phone. iPhone has always had a reputation for poor call quality and reliability. This isn't my assertion, but that of numerous reviewers. iPhone 4 makes one of those problems worse. If iPhone 4 doesn't drop calls more than other comparable smart phones, then I find it interesting that the tech media has suddenly gone rabid on Apple...it's rare for folks to criticize the quality of Apple products, even when there are valid criticisms to be made. I find it interesting that my comments have gone from several upvotes to several downvotes. I suspect it is because yours and a couple of other comments have reinterpreted my intent in ways that kinda resemble Jobs' own response to the problem. Diverting from the point. If there is an issue with dropped calls on the iPhone 4, the right thing to do would be own up to the problem. If there is no issue with dropped calls on the iPhone 4, the right thing to do would be to prove it, or at least give us a reason to believe that the people making the claims aren't credible. "So what would have been better for them to do? Recall all iPhone 4s and replace them with a 3GS-style case that does better in that one situation but worse in essentially every other way?" That's an interesting false dichotomy. The 3GS case is the only alternative case design possible for a phone? Was the 3GS particularly reliable with regard to dropped calls? (It's my understanding that iPhone has always had problems with dropped calls...but I don't follow this stuff very closely.)