Scribd is just another company leveraging the internet delivering a service to their customers. You mean like Amazon, or eBay, or Google? None of those compan

Scribd is just another company leveraging the internet delivering a service to their customers. You mean like Amazon, or eBay, or Google? None of those companies make much of anything either. Good point on responsiveness, my experience is that even pain-in-the-ass customers are important. Sometimes they're the most important ones over the long haul. But you're still a pain in the ass ;-)