"Oh, and Sorenson, I know that when I bought your software I ‘agreed’ to these terms in the EULA. No need to throw it in my face when I am inquiring about them

"Oh, and Sorenson, I know that when I bought your software I ‘agreed’ to these terms in the EULA. No need to throw it in my face when I am inquiring about them with your customer support." He kind of has a point there.