My company has had a much better experience with FedEx than UPS. FedEx employees seem happier. Our driver owns his route and treats us like his personal custo

My company has had a much better experience with FedEx than UPS. FedEx employees seem happier. Our driver owns his route and treats us like his personal customer. The UPS guys are nice too but tend to have that postal worker attitude and don't seem as happy. UPS loses more packages, though that seems to have improved. UPS support sucks and their API is even worse. I can't tell you how many times I've wanted to pull my hair out while in a UPS call queue being transferred around between clueless front line reps. Their automatic billing has broken on us over the years to the point where we would have to call in to pay each invoice manually or start getting collections notices. They couldn't fix it and we had to just open a new account. This happened twice! FedEx support OTOH is excellent. While I'm greatful for the support of my friends at UPS, I greatly prefer to do business with FedEx.