3 ms·
IOW - how more or less every e-commerce (especially aggregation services) site tries to get you to spend your money there
by warrenm 9y ago
IOW - how more or less every e-commerce (especially aggregation services) site tries to get you to spend your money there
- bogomipz 9y agoUsing Amazon as an example of an e-commerce company - when buying an item on Amazon neither the gaming of ratings and reviews or the annoying and manufactured "sense of urgency" as stated in the post, seem to be part of the experience. The booking.com experience feels like doing business with a sleazy used car salesman.
- kinkrtyavimoodh 9y agoYes, Amazon may get flak for other reasons but I have found the experience of shopping on them to be very clean and pleasant. To be clear, I am talking about the experience of finding a product and proceeding to checkout and payment, not about any potential issues about fake products and such.
- bogomipz 9y agoAgreed, that's pretty much what I meant. Although even the few times when I received questionable products the issue was resolved pretty quickly and painlessly with either the merchant or Amazon.com Contrast that with booking.com where all communications between you and the merchant(hotel) have to filter through booking.com and take 24 hours at a minimum to get a response.
- tyingq 9y agoBooking.com is, though, more aggressive than their peers. More in the same category as event ticket sellers. Lots of "not quite lies" in the interface to generate false urgency where none actually exists. Like showing you how many other people "looked at this property", but not saying the timeframe...in the last hour? Day? Week? The idea is to close the deal because you think someone else will snap it up. They are also crazy arrogant and condescending if you ever have to deal with them as a partner.