> I asked for a hard copy of this decision for reference to a lawyer. Whoa, going adversarial and implicitly threatening is never going to help you get what yo

> I asked for a hard copy of this decision for reference to a lawyer. Whoa, going adversarial and implicitly threatening is never going to help you get what you want. > Apple minion snatched up my iPad again and disappeared into the back [No admittance!]. After another twenty minutes, he returned with "Robert H., Store Manager". Robert explained to me that any unauthorized software was a modification. All modifications completely void the warranty. Totally predictable. When you're asking for a favor, ask for a favor, be meek, humble, beg and scrape a little maybe, and be gracioius. "Can I get a hard copy for a lawyer?" is going to get you stonewalled, especially when they don't have to help you. > I asked if the iPad having been restored would not make this moot. Too technical, and too late anyways. Stay friendly when you're asking for a favor. They might've even helped him out if he was really nice and cool about it. I bet if he'd said, "This is taking quite a while... is there any way I can get a lender iPad if you have such a thing while you guys try to give mine a fix? I'd mightily appreciate it, it'd mean a lot to me" - then maybe he could have been lent one while they put in some hours to try to fix his. The adversarial behavior means they starting going into CYA mode instead of trying to help you.