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At Monzo (a bank), we have approximately 10,000 customer contacts a week. This would be valuable to us.
by tomblomfield 9y ago
At Monzo (a bank), we have approximately 10,000 customer contacts a week.
This would be valuable to us.
- lifeisstillgood 9y agoYou also have a significant advantage over other banks in that your customers can easily and securely communicate with you over text (I once tried to send a secure message to my "other bank" and gave up after ten minutes on their site.) This is great for me as a customer, but I suspect it creates for you a greater per customer text volume to comb through than most other banks. Anyway, looks like this might become a sale - hope it goes well for both sides. (A very satisfied Monzo customer)