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Out of curiosity, do you think it would also earn them a pass if they did something shitty to you, like involuntarily bumped you off an overbooked flight?
by tempestn 9y ago
Out of curiosity, do you think it would also earn them a pass if they did something shitty to you, like involuntarily bumped you off an overbooked flight?
- TomK32 9y agoDelta seems to be a few steps ahead by asking flyers for how much they'd give up their seat, but the thing they are actually after is time. I find such a system fascinating. http://www.pbs.org/newshour/making-sense/how-delta-masters-the-game-of-overbooking-flights/ http://www.pbs.org/newshour/making-sense/how-delta-masters-t...
- kw71 9y agoDelta had some bad times last decade when Leo M. was CEO. Lots of bad decisions and don't care all around. Cancelled many flights out from under me, many times the last one of the night. They ruined lots of my days and if I had received some of the messages I wrote to customer service I think I would have replied "You are no longer welcome as a customer." Delta is my favorite airline, period. They have more than made up for a few rough years I had with them and their policies and products are much more reasonable to me than other airlines. I really only want to fly other airlines for something like a 'flagship route' of a foreign carrier.
- drewg123 9y agoIt probably would, actually. Though unless the flight is cancelled, I doubt I'd get bumped. I'm platinum in their SkyMiles program, and I think that factors into any bumping.