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Amazon only has free returns if you choose very specific options that place the blame wholly on the seller (I think it's "item defective"). If, for example, you

Amazon only has free returns if you choose very specific options that place the blame wholly on the seller (I think it's "item defective"). If, for example, you say that you found a better price, or just didn't want the item anymore, Amazon charges a hefty return shipping fee and may also charge a restocking fee. Of course, this means that customers always choose that option, and FBA sellers get harmful demerits on their account every time that happens. This is such a popular way to hurt FBA sellers that people have a habit of ordering items from competitors just to return them as counterfeit and/or defective, in the hope that doing this a few times will get a competitor removed from the seller pool.

icebraining 9y ago
Nope, sorry. Just returned something, selecting that I ordered by mistake, yet didn't have to ship it back at all.
- cookiecaper 9y ago
  It's possible that Amazon has some algorithm that decides whether a product is worth returning or not, and that they just tell you to keep the product since the cost of return handling, etc., would consume the margin they'd make reselling it. I'm not sure if this type of algorithm would be applicable to FBA sellers, but I doubt Amazon would want it to be, since they'd lose out on the opportunity to collect additional handling fees from the seller. Just conjecture at this point as I don't think any non-Amazon employee could know exactly all the details around when Amazon decides to charge a return handling fee, etc. I guess this may be in the fine print somewhere, but I would rather expect the fine print just to say "We can charge you a return handling fee if we want". My experience is that I tried to return something last year, and Amazon was going to dock 12 dollars of my 14 dollar refund for return shipping if I clicked anything other than "defective". The product wasn't defective so I just decided to keep it, not worth the hassle for a $2 refund. Did you order from a third-party FBA seller? If you did, they will often tell unsatisfied customers to keep the product and issue a refund anyway, because they'd rather be out one unit than have a return against them.
  - icebraining 9y ago
    It wasn't from FBA, sold by Amazon itself.

icebraining 9y ago

Nope, sorry. Just returned something, selecting that I ordered by mistake, yet didn't have to ship it back at all.

cookiecaper 9y ago
It's possible that Amazon has some algorithm that decides whether a product is worth returning or not, and that they just tell you to keep the product since the cost of return handling, etc., would consume the margin they'd make reselling it. I'm not sure if this type of algorithm would be applicable to FBA sellers, but I doubt Amazon would want it to be, since they'd lose out on the opportunity to collect additional handling fees from the seller. Just conjecture at this point as I don't think any non-Amazon employee could know exactly all the details around when Amazon decides to charge a return handling fee, etc. I guess this may be in the fine print somewhere, but I would rather expect the fine print just to say "We can charge you a return handling fee if we want". My experience is that I tried to return something last year, and Amazon was going to dock 12 dollars of my 14 dollar refund for return shipping if I clicked anything other than "defective". The product wasn't defective so I just decided to keep it, not worth the hassle for a $2 refund. Did you order from a third-party FBA seller? If you did, they will often tell unsatisfied customers to keep the product and issue a refund anyway, because they'd rather be out one unit than have a return against them.
- icebraining 9y ago
  It wasn't from FBA, sold by Amazon itself.